Problem at listing groups for some organizations
Incident Report for Fluid Attacks


At least three organizations could not list the groups in the groups' section. The issue started on UTC-5 23-09-15 13:02 and was reactively discovered 2.8 days (TTD) later by a user who reported through our help desk [1] that when entering the list of his organizations, it did not load. The problem was resolved in 3.6 hours (TTF) resulting in a total impact of 2.9 days (TTR).


The problem was generated by a merge request [2] made to display real-time indicators, which operates by making individual requests to the database, degrading performance and causing 504: Timeout error errors.


The merge request that triggered the issue was reverted [3], and the groups were verified to load correctly.


As it was a performance issue, it could not be tested before occurring in production with all associated data. IMPOSSIBLE_TO_TEST

Posted Sep 18, 2023 - 14:37 GMT-05:00

The problem was solved and the groups are now listed typically.
Posted Sep 18, 2023 - 18:32 GMT-05:00
Cases have been identified in which the groups of certain organizations are not listed.
Posted Sep 18, 2023 - 10:23 GMT-05:00
This incident affected: Web.