Error 404 when accessing the platform.
Incident Report for Fluid Attacks


At least one platform user received a blank screen when entering the platform (UTC-05 23-09-04 13:25 to 23-09-04 16:31: 3.1 hours -time to recover-). The incident was reactively detected (at UTC-5 23-09-04 15:59: 2.5 hours -time to detect-) by one user who encountered a white screen when entering the platform and reported it [1].


The merge request [2] activated a configuration to enhance the platform's performance, but we failed to notice that the Cloudflare headers didn't have the required script [3] configured, resulting in a Cors Origin violation.


The engineering team disabled [4] the previously mentioned configuration to mitigate mishaps while the configuration is added appropriately.


Tests were needed to make us aware of the problem before it reached production, there is already an issue [5] with the aim of adding these tests. MISSING_TEST

Posted Sep 14, 2023 - 20:14 GMT-05:00

Scripts not configured in the CORS policy were used.
Posted Sep 04, 2023 - 16:31 GMT-05:00
We encountered 404 errors that prevented our platform from loading correctly.
Posted Sep 04, 2023 - 15:55 GMT-05:00
This incident affected: Platform.