Error 404 when accessing the platform.
Incident Report for Fluid Attacks


At least one platform user encountered a blank screen when entering the platform. The issue started on UTC-5 23-09-04 13:25 and was reactively discovered 2.1 hours (TTD) later by one user who experienced a white screen when entering the platform and reported it [1]. The problem was resolved in 57.6 minutes (TTF) resulting in a total impact of 3.1 hours (TTR).


The merge request [2] activated a configuration to enhance the platform's performance. Still, we failed to notice that the Cloudflare headers didn't have the required script [3] configured, resulting in a Cors Origin violation.


The engineering team disabled [4] the previously mentioned configuration to mitigate mishaps while the configuration is added appropriately.


Tests were needed to inform us of the problem before it reached production. There is already an issue [5] to add these tests. MISSING_TEST

Posted Sep 14, 2023 - 20:14 GMT-05:00

Scripts not configured in the CORS policy were used.
Posted Sep 04, 2023 - 16:31 GMT-05:00
We encountered 404 errors that prevented our platform from loading correctly.
Posted Sep 04, 2023 - 15:55 GMT-05:00
This incident affected: Platform.