Impact

An unknown number of users experienced difficulties when adding environments to Git Roots. The issue started on UTC-5 24-03-14 14:16 and was reactively discovered 4.8 days (TTD) later by a customer who reported through our help desk [1] that they were unable to add environments to the roots. The problem was resolved in 8.1 hours (TTF) resulting in a total impact of 5.1 days (TTR) [2].

Cause

The inability to add environments to a git root stemmed from a data inconsistency issue arising when environments were marked as deleted in the database instead of being removed entirely. This prevented the creation of new environments with the same name due to existing records in the database [3].

Solution

The implementation was modified to allow deleted environments to be recreated in the database [4].

Conclusion

The oversight of recreating a previously deleted environment was not taken into account when making changes to the environment processing. As a result, new test cases have been added to the functional tests to prevent similar incidents in the future [5]. INCOMPLETE_PERSPECTIVE < MISSING_TEST