Menu items not working on webpage
Incident Report for Fluid Attacks


An unknown number of users encountered that the menu items on the website were not working. The issue started on UTC-5 24-03-05 09:53 and was proactively discovered 2.8 hours (TTD) later by a staff member, who reported through our help desk about an issue with the website's navigability. The problem was resolved in 1.6 hours (TTF) resulting in a total impact of 4.5 hours (TTR) [1][2].


The components responsible for the website's functionality were not working correctly. This occurred due to an error in importing a library that was being added [3].


We rectified the library import [4].


The absence of targeted tests for the website allowed the error to remain undetected throughout the development process. Steps will be taken to implement comprehensive testing covering all functionalities and ensure application performance verification at each development stage. Therefore, an issue was created to implement such tests [3]. INCOMPLETE_PERSPECTIVE < MISSING_TEST

Posted Mar 05, 2024 - 16:23 GMT-05:00

The incident has been resolved, and the menu items are now working correctly.
Posted Mar 05, 2024 - 14:54 GMT-05:00
The drop-down menu type items on website are not working.
Posted Mar 05, 2024 - 14:31 GMT-05:00
This incident affected: Web.