Impact

An unknown number of users encountered that the menu items on the website were not working. The issue started on UTC-5 24-03-05 09:53 and was proactively discovered 2.8 hours (TTD) later by a staff member, who reported through our help desk about an issue with the website's navigability. The problem was resolved in 1.6 hours (TTF) resulting in a total impact of 4.5 hours (TTR) [1][2].

Cause

The components responsible for the website's functionality were not working correctly. This occurred due to an error in importing a library that was being added [3].

Solution

We rectified the library import [4].

Conclusion

The absence of targeted tests for the website allowed the error to remain undetected throughout the development process. Steps will be taken to implement comprehensive testing covering all functionalities and ensure application performance verification at each development stage. Therefore, an issue was created to implement such tests [3]. INCOMPLETE_PERSPECTIVE < MISSING_TEST