Increase in Platform response times
Incident Report for Fluid Attacks


An unknown number of users found increased response times when accessing the Platform (at UTC-5 23-11-08 12:20 to 23-11-08 14:43 | Time to recover was 43 minutes). The incident was discovered proactively (at UTC-5 23-11-08 13:59 | Time to detect was 1.6 hours) by one of our monitoring tools and staff members, indicating times above 5 seconds of web response in this component.


In favor of improving technologies that allow simplifying and adding value, a new experimental library was being tested in the authorization module [1]. When deploying a new version of the Platform, the change caused a performance downgrade, leading to increased response times.


The engineering team reverted the Platform version to the previous one without the changes of the experimental library [2].


A satisfactory and accurate way to measure performance degradation before reaching production has not yet been implemented. The engineering team is still investigating ways to have these measures in place to keep such situations under control. IMPOSSIBLE_TO_TEST

Posted Nov 08, 2023 - 17:52 GMT-05:00

The incident has been resolved and response times are now on target.
Posted Nov 08, 2023 - 15:11 GMT-05:00
We are continuing to work on a fix for this issue.
Posted Nov 08, 2023 - 14:12 GMT-05:00
Web Response Time goes above 5 seconds in Platform.
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Posted Nov 08, 2023 - 14:05 GMT-05:00
This incident affected: Platform.