At least one internal user noticed issues with automated tasks and monitoring alerts. The issue started on UTC-5 24-01-24 12:08 and was proactively discovered 43.2 minutes (TTD) later by one of our monitoring tools and staff members who signaled the failure. The problem was resolved in 1.4 hours (TTF) resulting in a total impact of 2.1 hours (TTR) [1].
The AGENT experienced failures due to an error in the query used to communicate with the API. This arose when changing the data type of an attribute in the vulnerabilities in the database, as part of resolving a specific issue related to the presence of unexpected information in certain database fields, leading to a failure in the new data typing [2].
The team implemented a new modification, taking into account formatting error and addressing the identified issue during the incident [3].
Inconsistencies were found in the database data for very old vulnerabilities, whose information was not included in the test cases. To prevent similar situations in the future, measures will be implemented, such as updating test data and improving database typing [4]. DATA_QUALITY