Difficulties with clicking on the News button
Incident Report for Fluid Attacks


At least three users encountered issues with the News button on the Platform, as it was not working properly. The issue started on UTC-5 24-02-15 10:19 and was proactively discovered 1.9 hours (TTD) later by a staff member who reported through our help desk that the News button was not working. The problem was resolved in 3.1 hours (TTF) resulting in a total impact of 5 hours (TTR) [1][2].


The unexpected deletion of a Cloudflare resource impacted the availability of the News button on the Platform. This occurred because the button depended on specific resources managed by Cloudflare. With the resources unexpectedly deleted, the button could no longer work as expected [3].


It was necessary to recreate the domain in Cloudflare and rebuilt its entire configuration from the code. However, Cloudflare required a waiting period of 1 to 2 hours to reconfigure the domain [4].


The incident highlighted the unpredictability of infrastructure deployment, especially with Terraform. We’ve learned to anticipate potential issues and ensure robust recovery processes. Moving forward, we’re enhancing monitoring and reviewing configuration to prevent similar incidents. INFRASTRUCTURE_ERROR < INCOMPLETE_PERSPECTIVE

Posted Feb 15, 2024 - 19:28 GMT-05:00

The News button on the platform was unavailable for a brief period of time. The incident has been resolved, and the button is now working normally.
Posted Feb 15, 2024 - 16:42 GMT-05:00
This incident affected: Platform.